Deskside Support Representative jobs at EmploymentCalifornia.com (page 1)

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Deskside Support Representative: IBM - San Francisco, California; Customer Service; Job description This role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources, per contracted service level agreements. They may also perform installs, moves, adds and change (IMAC) activities, as well as data backup and restore on certain accounts, for clients. They are responsible for resolving problems and performing IMACs within Service Level Agreement objectives (SLA), and completing all related administrative duties. As the main interface to the client, they need to (see more)

Deskside Support Representative: IBM - San Francisco, California; Information Tech / Computer; Deskside Support Representative Job ID SO_DEL-0479710 Job type Full-time ComplementaryWork country USA Posted 13-Apr-2012Work city San Francisco, CA Job area IT & Telecommunications (non consulting)Travel No travel Job category Technical ServicesBusiness unit End User Spt Job role Deskside Support Representative Job role skillset Distributed Client ServicesCommissionable/Sales-Incentive jobs only No Job descriptionThis role performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of (see more)

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